Metro Transit in Seattle has apologized but says it won't discipline the driver who asked a woman with a baby to get off a bus because of a stinky diaper.
Metro told KOMO the driver did not violate policy when she acted for the comfort of other passengers.
An apology is not enough for the mother, Nichole Hakimian, who threatens to sue.
She was taking her 1-year-old son to a clinic Tuesday when his diarrhea became an odor issue.
Hakimian told KOMO "I said 'He has diarrehea. I'm on my way to a doctor's appointment for him. She said, 'I'm sorry. It's unbearable. You need to get off the bus."'
She says the driver insisted she exit. Hakimian says she found a place to change the baby and caught another bus to the clinic where her son was diagnosed with a stomach bug.
Metro released the following statement:
"This is a very unique situation. Our goal is always to balance the comfort of all of our riders with providing good customer service. The driver didn't violate Metro policy - she felt she had to advocate for her passengers by politely and apologetically asking the woman to exit the bus."
Metro says the driver is a nine-year employee with an excellent record.