Airline accused of dismissing inquiries after losing dog on flight

Air Canada accidentally sent email to news station telling worker to 'ignore' request

Published On: Oct 11 2013 07:52:06 AM EDT   Updated On: Oct 11 2013 08:10:10 AM EDT
SAN FRANCISCO -

A Sacramento traveler's dog was lost on a flight to British Columbia when the dog escaped after being was taken out of a crate for a bathroom break.

Julia Kulic was flying Air Canada with her white greyhound, Larry, at San Francisco Airport, when her flight was delayed, according to CBS Sacramento.

The cargo crew and airport employees immediately began searching, putting up posters, calling local shelters and broke the news to Kulic.

"I specifically, specifically said the dog was never to be taken out of the carrier unless he was in a completely enclosed area," Kulic said. "All Italian Greyhound-or almost any dog, and especially an Italian Greyhound is going to be scared. Their only defense mechanisms are fight-or-flight-any animal has fight-or-flight and this is a flight dog."

Kulic said she was trying to get the dog to a new owner in Canada since Larry's original owner had died.

Air Canada's website says an animal safety and comfort are top priority, but then the airline sent an email to CBS Sacramento that was likely meant for a coworker on how to handle the situation.

"I think I would just ignore, it is local news doing a story on a lost dog. Their entire government is shut down and about to default and this is how the US media spends its timeā€¦." the email said.

The email was shown to Kulic, who said, "I'm absolutely horrified that they don't take any more seriously than they have."