CASSELBERRY, Fla. - Corey Miller said he and fiancée were stunned when they opened their water bill in February and found out they owed $267. He said that's not even close to what they normally pay.
"Normally the water bill is around $60 or $70," Miller said.
He admits that they did water a small section of their yard not too long ago, but he said there's still no way their bill should've been that high. He said he ended up reaching out to the city of Casselberry to get an explanation and a crew came out to investigate.
"They came by and they said there was no leak," he recalls.
He's not the only one feeling frustrated. Dozens of residents commented on Facebook saying their bills are abnormally high now too. One man said his bill went from $99 to $140 this month. another woman said her bill used to be $60 and now it's $100.
News 6 reached out to the city of Casselberry to find out what's going on, and the finance director said they raised rates by 5 percent last year, which residents knew about. She also said they haven't received any complaints recently, but residents we talked to say they have called and were given the run around.
"I have spent right now over $700 and no one is giving me an answer. That's frustrating and they're making it look like we're the ones causing the problem," said one resident who didn't want to be identified.
The finance director also couldn't say why so many residents would be having the same issue. She said it could be any number of reasons, like a leaky pipe or consumption of more water.
That response isn't good enough for Miller. He said it's time to get results.
"There's no way that multiple people in Casselberry are getting the same issue and they're finding no leaks whatsoever. So I don't know if it's due to the construction around the area or what, but that shouldn't impact us," he said.
Residents are urged to call and report any problems they may be having.
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