Days after the Pulse nightclub shooting, the City of Orlando set up the Family Assistance Center to help with the "immediate needs" of the victims, but more than a month later some victims are still waiting.
"This assistance center will provide all of the necessary support for victims, all in one location," Mayor Buddy Dyer said during a June 15 news conference.
More than a month after putting in a request for rent assistance, victims like Miguel Leiva who was shot twice at Pulse and hasn't worked since, are still waiting for assistance.
"It's a big, big burden right now. Just trying to figure it out is stressful on its own," Leiva told News 6.
The Family Assistance Center transitioned from the former Citrus Bowl to a permanent location on Michigan Avenue and acquired a new name, The Orlando United Assistance Center.
Stephanie Husted is the manager and admits there is a problem.
"If they [victims] spoke to an F-B-I representative first, there is a lag time when we could receive the information, because of confidentiality purposes," she said.
Husted says any victim who spoke to the F-B-I while at the Family Assistance Center could be affected.
The FBI is passing along information slowly, according to Husted.
A victim's request could still be in the hands of the FBI, and not in the hands of the victim's advocate's who can actually get them help.
"So were asking people, if they have not heard from someone or if they're having trouble receiving services to please contact us at the Orlando United Assistance Center," Husted said.