911 outage: Sprint, T-Mobile customers in Seminole County can't call in

Alternate number available for emergency services


SEMINOLE COUNTY, Fla.UPDATE: Service has since been restored to Sprint and T-Mobile customers.

Sprint and T-Mobile customers in Seminole County are unable to call 911 Thursday amid an outage affecting only those two carriers.

County officials said the outage was reported at about 10:30 a.m. Sprint customers hear a busy signal after dialing 911, while T-Mobile customers experience a delay, then have their calls routed to the non-emergency line.

During the outage, anyone experiencing a medical emergency or who needs to contact the fire department should call 407-665-5100 and anyone who needs law enforcement should call 407-665-6650.

Officials said both carriers are actively working to resolve the issue. The 911 communications center is operating as usual.

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