ALTAMONTE SPRINGS, Fla. – A whistleblower said he found stacks of Bright House work orders trashed in a dumpster, exposing the names, addresses and other personal information of dozens of customers.
The documents were found in a dumpster behind Jaguar, Inc., a subcontractor for Bright House Cable located in Altamonte Springs.
Under the Fair and Accurate Credit Transactions Act, businesses are required to shred documents that contain the personal information of customers.
Some of the customers whose names appeared on the work orders said they were angry that their personal information was put at risk.
Local 6 showed Bright House what the whistleblower discovered, and the company admitted the documents should have been shredded.
"Bright House Networks requires companies we contract with to protect all customer information," the company said in a statement. "We routinely inspect these companies, including their practices of safe document disposal. We are working closely with the contractor to investigate the incident."
Four hours after Local 6 alerted Bright House to what was found, the dumpster behind Jaguar was removed and the area was secured with a lock.