Wells Fargo customers unable to bank online, use debit cards

Wells Fargo bank customers are experiencing problems Thursday with online banking and debit cards.

A representative for Wells Fargo & Co.'s Central Florida region said the problem was due to a power outage.

“We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance,” Gabriela Lambertus, with Wells Fargo communications said in an email. "We apologize for the inconvenience caused by these system issues, and we want our customers to know that any Wells Fargo fees incurred as a result of these issues will be reversed.”

A message on the Wells Fargo website says the national bank is experiencing technically difficulties and some webpages were "temporarily unavailable."

Customers were told they can still access their personal, small business and retirement accounts here and the commercial electronic office portal here.

The bank apologized to customers on Twitter for the problem. According to those tweets the outage started Thursday morning.

It’s unclear how many people are affected or how long the outage will last.