McDonald's employee beaten up over broken ice cream machine, deputies say

Customers charged at woman behind counter, report says

By Brianna Volz - Web producer

DAYTONA BEACH, Fla. - Three customers who were upset that the McDonald's ice cream machine was down for maintenance charged behind the counter and attacked an employee, according to the Volusia County Sheriff's Office.

An employee told deputies that three females, including two juveniles, went through the drive through of the McDonald's on West International Speedway around 8 p.m.  Sunday and tried to order ice cream, according to the incident report.

The employee told the customers that the ice cream machine was down for maintenance, so she was unable to sell it to them, deputies said.

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Deputies said the customers then went into the restaurant and saw another customer with ice cream, so they began arguing with the employee.

The employee told deputies that one of the juveniles then threatened to go behind the counter and hit her before the women went behind the counter and charged the employee, hitting her and pulling her hair, according to the report.

Deputies said the employee was not injured during the incident.

A manager at the restaurant said she witnessed the incident and called 911 for help.

The employee said she believes the women could have been related to another employee at the restaurant, but did not provide further information to authorities, according to the report. 

[LISTENMcDonald's manager calls 911 to report battery over ice cream machine]

Deputies said the females left the area in a red sedan, but they are still waiting for McDonald's to hand over surveillance video so they can get a better description.

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McDonald's released a statement about the incident:

“The safety of our customers and employees is one of our top priorities. As this is an ongoing investigation, all inquiries are being directed to the Daytona Beach Police Department."

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