ORLANDO, Fla. – On Tuesday, Orange County released the frantic 911 call that led crews to evacuate The Rialto Apartments because of structural issues.
“We literally stuck in our apartment, we called through a window to get to the patio,” says a man to the 911 dispatcher taking the call.
Crews evacuated the apartment building on Sand Lake Road on March 19 after the man and woman reported hearing popping and cracking noises going off around the apartment.
“There’s something not right about this,” the man tells the dispatcher.
[WATCH: Woman whose 911 call led to an Orlando apartment building evacuation describes that morning]
While the man tries to calmly explain to the dispatcher what is happening, a woman is heard screaming in the background in fear.
“Please, just send a firetruck to us, please!” the woman says.
“We have someone on the way, Ma’am,” the dispatcher says.
Crews eventually busted a door to get them out.
News 6 spoke to the woman last week, and she explained what she heard that led to the 911 call.
“I woke up with the feeling that something was wrong, and I sat up in bed and was just listening to all of this popping and cracking,” she said. “It was like settling noises that I could hear coming from our bedroom wall, around the windows, the ceiling, the bathroom. It paranoid me to the point that I sat up in bed and started crying.”
More than 350 people were pulled from The Rialto after inspectors found structural instabilities.
[WATCH: Orange County finds unpermitted work at Rialto apartments amid structural concerns]
“The building/unit(s) have received structural damage sufficient enough to cause occupancy denied and cannot be occupied until Engineers/Architects reports have been received and reviewed by Orange County Building Official and all required inspections have been completed,” a field investigation report obtained Monday by News 6 states.
The report also found unpermitted work on stucco around the building.
The building is still closed, and both residents and businesses that operate below the apartments are shut out of the building.