Disney faces lawsuit from passholders over park reservation system

Federal lawsuit alleges system blocks plaintiffs from unlimited access

Walt Disney World is facing a new lawsuit from some of its annual passholders over its park reservation system. The federal lawsuit, filed on Tuesday, alleges Disney violated its contract with annual passholders by using a system that requires all guests to make a park reservation before visiting.

ORANGE COUNTY, Fla. – Walt Disney World is facing a new lawsuit from some of its annual passholders over its park reservation system.

The federal lawsuit, filed on Tuesday, alleges Disney violated its contract with annual passholders by using a system that requires all guests to make a park reservation before visiting.

[TRENDING: Become a News 6 Insider]

Disney originally launched the reservation system in 2020 to control crowds during the COVID-19 pandemic.

Premium pass holders say that blocks them from going on certain days, despite paying for unlimited access.

“It was believed by the Plaintiffs and other members of the class that this reservation system would only be temporary and would end once the threat of the pandemic lessened because they had not been subjected to this system pre-pandemic,” the lawsuit reads. “By restricting access to the park, Disney effectively unilaterally modified all Platinum Pass holders’ and Platinum Plus pass holders’ contracts.”

Another benefit from an annual pass is a park-hopping feature that allows guests to visit multiple parks in a day. The lawsuit says, “In January 2021, Disney began allowing annual pass holders to begin Park Hopping. However, instead of allowing annual pass holders to Park Hop between Disney’s Florida parks without restriction, annual pass holders could now only Park Hop after 2:00 p.m. each day.”

In a statement to News 6, Disney said the company has been “upfront” with passholders.

Read the full lawsuit below.


Get today’s headlines in minutes with Your Florida Daily:


About the Author:

Brenda Argueta is a digital journalist who joined ClickOrlando.com in March 2021. She graduated from UCF and returned to Central Florida after working in Colorado.