ORLANDO, Fla. – After a major winter storm impacted the U.S., flights with Southwest Airlines continue to be canceled due to scheduling issues.
The airline has attributed most of the cancellations to the weather and said it’s running on a reduced schedule. Southwest CEO Bob Jordan apologized for the cancellations during the holiday and said the company would “work day and night to repair our relationship with you.”
Now, a refund request page has been made available to customers traveling through Monday, Jan. 2.
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We’ve let our Customers and Employees down, and we pledge to do everything we can to make it right. If you still need assistance rearranging your travel, getting a refund, or tracking down your luggage, please visit https://t.co/II3YgdPy7J. pic.twitter.com/64Fdt8jJPn— Southwest Airlines (@SouthwestAir) December 29, 2022
The U.S. Department of Transportation said it would investigate the airline after more than 60% of its flights across the country were canceled. USDOT said it was “concerned by Southwest’s unacceptable rate of cancellations.”
USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.— TransportationGov (@USDOT) December 27, 2022
In response to the continued cancellations, Southwest Airlines issued a statement Thursday saying it plans to resume “normal operations with minimal disruptions” on Friday.
As of Thursday, more than 100 flights were canceled at Orlando International Airport. The airport’s busiest day is expected to be Monday, Jan. 2.
Click here to check your flight status at Orlando International Airport.
To submit a refund request, click here to visit Southwest’s website.
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