KUA

KISSIMMEE, Fla. — Kissimmee Utility Authority will now begin offering customers the option of receiving their electric bills in Spanish, the company announced Wednesday. KUA board chairwoman Ethel Urbina says offering a Spanish bill option allows KUA to better serve its customers. Read: ‘We’re at the tipping point.’ Family of evacuated seniors desperately searching for next stepThe new bills will allow customers to see a breakdown of charges in Spanish. KUA said customers can text “factura” to 877-582-7700 from the cellphone number registered to their account to begin taking advantage of the new option. Click here to download the free WFTV news and weather apps, click here to download the WFTV Now app for your smart TV and click here to stream Channel 9 Eyewitness News live.

Kissimmee Utility Authority is warning its customer to watch out for bar code scams targeting residents, officials said in a statement on Tuesday.

ORLANDO, Fla. — Utility workers from Orange and Osceola Counties are heading to Louisiana to help with recovery efforts from Hurricane Ida. Crews from the Orlando Utilities Commission, and Kissimmee Utilities Authority departed early Sunday morning and are expected to arrive in Lafayette Monday. KUA crews head to Louisiana This morning a convoy of KUA crews departed Kissimmee just after 7:30 a.m. en route to Lafayette, Louisiana to assist with the restoration of power as Hurricane Ida makes landfall in the Gulf Coast. #HuracánIda Posted by Kissimmee Utility Authority on Sunday, August 29, 2021OUC sent 12 of its line technicians. They’re sending 10 linemen as well as a “convoy” of utility vehicles to assist the Lafayette Utilities System.

As the heat index in the Kissimmee region tops 107 degrees, residents set a new all-time record for electricity use.

KISSIMMEE, Fla. — Eliz Neilsen, 81, recently received a phone call from someone claiming to be from her utility company, KUA, the Kissimmee Utility Authority. She was told she owed a back debt for electricity from a prior address where she lived in 1996, 25 years ago. “I was thinking it was a scam,” Nielsen said. And since she has automatic bill pay, KUA just took the money out of her account. Nielsen said she questions how the company can just expect anyone to just believe they owe a debt from that long ago.

KISSIMMEE, Fla. — Eliz Neilsen, 81, recently received a phone call from someone claiming to be from her utility company, KUA, the Kissimmee Utility Authority. She was told she owed a back debt for electricity from a prior address where she lived in 1996, 25 years ago. “I was thinking it was a scam,” Nielsen said. And since she has automatic bill pay, KUA just took the money out of her account. Nielsen said she questions how the company can just expect anyone to just believe they owe a debt from that long ago.

Strong storms Tuesday downed power lines and knocked out power for nearly 2,000 customers near Buenaventura Lakes. Osceola County Fire and Rescue, along with the Kissimmee Fire Department, were on scene around 3:30 p.m. near La Paz Drive where utility lines were knocked down. According to the Kissimmee Utility Authority outage map, more than 1,800 customers were without power as of 3:45 p.m. KUA was on scene to repair the power lines with an estimated restoration time of about 1 hour, according to the companys website. Anyone who comes across a downed utility line should not attempt to move or approach the lines but call 911, according to Osceola County Fire and Rescue.

KISSIMMEE, Fla. The Kissimmee Utility Authority is set to resume disconnections for non-payment Monday as many Floridians continue to struggle financially at the hands of the COVID-19 pandemic. A spokesperson for KUA told News 6 that on Monday, about 500 people would have their utilities shut off due to lack of payment. [MAKE ENDS MEET: Clerical error causes Florida woman to wait on weeks of unemployment benefits]As of Monday, more than 59,000 residents were unemployed in Osceola County, according to the Florida Department of Economic Opportunity. Osceola County has the 8th highest rate of requests for unemployment assistance in the state. KUA officials said on Twitter that anyone with a past-due balance MUST contact us at 407-933-9800 or http://kua.com to pay their balance due, request a payment extension or payment plan.