ORLANDO, Fla. – School districts in Central Florida were reporting issues with their online learning platform on Monday, according to district officials.
Both Orange County Public Schools and Brevard Public Schools tweeted about issues with Classlink shortly before 9 a.m., saying the vendor was aware of the problem and was working to find a solution.
Attention Elearners: We have been made aware of an issue with Classlink which is impacting multiple school districts. They are working on a solution. We will update you as we learn more.— Brevard Schools (@BrevardSchools) November 16, 2020
Orange County school officials said the issue had to do with logging into LaunchPad and that students currently logged into Canvas should not sign out or turn off their computer.
Brevard school district officials said the issue was being reported across multiple school districts.
A call was sent to Orange County parents making them aware of the issue.
In it, district officials said Classlink engineers have reported some improvements since the initial issue was reported but are still working to resolve the problem.
UPDATE 10:45am: For students currently logged into Canvas, they should not sign out or turn off their computer. Classlink engineers say they are starting to see an improvement but they are continuing to work on resolving the problem completely. Thank you for your patience. https://t.co/hoqDzHKPIa— ocpsnews (@OCPSnews) November 16, 2020
OCPS officials sent a follow-up call to parents Monday afternoon notifying them that access to the online learning platform had been restored. Students still experiencing issues should try closing and reopening their internet browser, officials said in the call. If that doesn’t work, students should notify their teacher.
No other details were immediately available.
This is a developing story. Stay with News 6 and ClickOrlando.com for updates.