Duke Energy equipment failure blew appliances in an Orlando home. Why the company says itโs not liable
An Orlando couple says an equipment failure in their neighborhood sent a surge of electricity into their home and fried many of their appliances. The company that handles claims for Duke Energy admitted Duke had an equipment failure, but the company says Duke is not liable for the losses.
Duke Energy: All equipment damaged in NC shooting now fixed
Duke Energy says it has completed repairs on substation equipment damaged in shootings over the weekend and that it's restored power to all but a fraction of the thousands of customers who lost electricity in a central North Carolina county.
Significant outage leaves thousands without power in Clermont
CLERMONT, Fla. โ Many residents in Clermont woke up Wednesday to a power outage. According to officials, the outage was reported at 7:15 a.m. at a substation in the Clermont area. โApproximately 10,000 Duke Energy customers were initially without power,โ Duke Energy said. According to the Clermont Police Department, all traffic lights on Highway 50 from Hancock Road east to the county line were without power. According to Duke Energy, power was completely restored by 9:55 a.m. with the first 3,000 customers having their power turned on by 8:30 a.m.โWe are still investigating the cause of the outage,โ Duke Energy added.
Utility crews on standby as Eta makes its way through Florida
Utility crews in Florida are preparing to restore power after Tropical Storm Eta makes its way through the state. Florida Power and Lights said that this is the second time their crews have prepared for Eta after it hit areas of south Florida last weekend. Duke Energy said that it brought in about 350 additional crews to add to the more than 2,000 already in the state. Thomas Carpenter, director for Lake Countyโs Office of Emergency Management said that officials are keeping a close eye on Eta. โReally itโs just the timing of how quickly Eta moves through and so we will be watching that throughout the night,โ Carpenter said.
Central Florida power crews head to Gulf Coast for Hurricane Delta
WINTER GARDEN, Fla. โ For the fourth time this year, Duke Energy sent crews to the Gulf Coast this time to help residents during Hurricane Delta. Robert Thompson is one of the linemen with Duke Energy and left Friday morning. He had just gotten back from the panhandle a couple of weeks ago after Hurricane Sally left thousands without power. Spokesperson with Duke Energy said the company is actually sending 165 crews from all over the state to Louisiana. Florida Power and Light also sent dozens of crews to the Gulf Coast on Thursday.
New rule may strip pollution protections from popular lakes
This Sept. 14, 2020 photo shows shows a Duke Energy natural gas-fired electric power plant on Sutton Lake in Wilmington, N.C. It went online in 2013 and replaced a coal-fired plant that had polluted the lake with coal ash. It would provide a source of steam to generate electricity and a place to cool hot water from an adjacent coal-fired plant. Sutton Lake became popular with boaters and anglers, yielding bass, crappie, bluegill and other panfish. But environmental groups challenging the Trump rule in court say it opens up reservoirs like Sutton Lake to similar abuse.
Outages leave thousands without power in Orange County
ORANGE COUNTY, Fla. โ Thousands of Orange County residents were without power on Monday, according to an outages map from Duke Energy. At that time, 29 total outages had been reported in Orange County, according to Duke Energyโs website. Duke Energyโs map said at least one of the outages was caused by equipment going offline. [READ MORE: Hereโs how to report, get updates on power outages in Florida]Cokinos said strong storms could also bring wind gusts near 40+ mph. At last check, Duke Energyโs map showed power was expected to be restored by 11:15 p.m.Click here to get updates on the outages.
3,000 customers without power in Central Florida after storm moves through area
ORANGE COUNTY, Fla. More than 3,000 Duke Energy customers were without power in Central Florida after storms moved through the area on Monday night. Orange County and Seminole County was under a weather advisory for about thirty minutes on Monday night. Trees were reported down at several intersections in Orange County. This is a developing story. We will update this story as more information becomes available.
More than 4,000 customers without power in Central Florida
ORANGE COUNTY, Fla. More than 4,000 customers are without power in Central Florida on Saturday night, according to Duke Energy. Around seven counties in Central Florida were under a tornado warning at some point on Saturday night. In Orlando, more than 1,000 customers are without power. The Duke Energy site shows 1,000 customers are without power in Ocoee. More than 300 customers are without power in Deltona, according to the Duke Energy site.
Duke Energy admits mistakes, apologizes for Hurricane Irma outages
CENTRAL FLORIDA โ Last week, both Duke Energy and Florida Power & Light promised repeatedly that most customers would have their electricity restored by Sunday night. "We've been waiting on Duke Energy to get here and we haven't seen any sign of hope or any kind of workers maybe but once. Monday afternoon, Duke Energy spokesman Jeff Brooks apologized for the missed deadline. This is the largest storm to ever hit the Duke Energy service area. As News 6 was leaving Sandy Shores, several Duke Energy line workers pulled up and began removing a tree that ripped down a powerline.
Duke Energy changes automated system so customers can reach customer service quickly
ORLANDO, Fla. โ Duke Energy said it has changed its automated system so consumers can reach customer service employees more quickly. Hurricane Irma overwhelmed some systems Duke Energy said it relies on to provide information to customers. "We apologize profusely for any issues experienced with our customer service and appreciate our customersโ patience," Duke Energy said. The company spokesperson said Duke Energy received numerous customer reports that there was no opt-out option in the automated system allowing them to speak to a customer service representative. Customers can follow Duke Energy on Twitter and Facebook (Duke Energy) for updated information.